3CX Contact Centre

3CX offers advanced call center features for maximum employee productivity and enhanced customer service. The Contact Cnetre can be on-premise or in the cloud as part of our hosting solution.

With CRM integration, wallboard, reporting, statistics and more, 3CX’s contact center PBX is integrated into the Pro and Enterprise editions, ensuring your employees can work more efficiently, track their progress and provide valuable interactions that your customers will remember.

See 3CX Contact Centre in action

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3CX Contact Centre Features

Better Data, Better Results

Call Reports

Never Miss a Call – Advanced Contact Center Reporting

Traditional proprietary PBX’s with call center functionality have proven to be either too expensive or difficult to set up. 3CX improves this with 3CX Pro, providing call center management with the information required to monitor call queues in real-time and ensure that not a single call is lost.

Realtime Stats

State-of-the-Art Queue Strategies and Real Time Statistics

3CX Contact Center software ensures you provide your customers with quality service, and that your agents always reach their targets. Check the average and longest waiting time as well as the least talk time to guarantee no customer leaves your call center unsatisfied.

Advanced Features

Advanced Call Center Features Included

3CX Pro provides you with all the tools required to review your agents’ performance at any given time. Answered calls, abandoned calls, average longest waiting time and more are all in easy reach, allowing you to ensure that your call center is running smoothly at any given time.

CRM Integration

With 3CX you can integrate your CRM, ERP and Accounting System with your PBX for you to be able to launch calls to contacts with a single click from your applications. Additionally, inbound calls are automatically linked to a customer record which pops-up on the screen and all calls are logged as call records in the CRM package.

3CX Call Recording

You can record calls for compliance or customer service improvement purposes. Recordings can be accessed from both the clients and the management console.

Recording must be enabled by your administrator for your extension. In order to view the Recordings list the administrator must give you access. If not the recordings will be accessible only by your administrator from the 3CX Management Console.

Related Services

We also provide other services for your 3CX telephone system including alternative handsets and call recording.

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3CX Phones

3CX phones are software-based PBX’s that allows you to break free from expensive proprietary hardware PBXs

Features range from data networking, mobile and video, call recording, along with desktop handset integration with mobiles and tablets.

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3CX Presence

View the status of your colleagues using 3CX’s specialist software “Presence.”

Avoid unnecessary call transfers and voicemail tags and makes working with remote employees easier.

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3CX Faxes & Voicemail

Inbound faxes can be converted to PDF and forwarded via e-mail

No specialist server software required. Likewise voicemails can be converted to audio files and forwarded via e-mail.

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3CX Instant Messaging

3CX users can send and receive text messages via the 3CX client from anywhere in the world

No need to rely on third-party messaging systems over the Internet. 3CX IM works with any OS.

Resources

Download user guides, whitepapers and leaflets from 3CX

User Collateral

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3CX Installation Guide - Windows/Mac

The 3CX Client for Windows and Mac OS allows you to manage and oversee phone calls directly from your computer and allow users to work remotely .

Download
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3CX Installation Guide- Android/iOS

Make and receive office calls on your mobile device directly from your office extension at no additional cost.

Download
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3CX Voice Application Designer Manual

The 3CX Voice Application Designer is a visual design tool that allows you to easily create voice applications.

Download

Sales Collateral

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The Benefits of Software Based PBX

This whitepaper explains the benefits of having a software based phone system from 3CX, running on a commercially supported OS.

Download
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How Unified Comms Can Increase Your Business’s Productivity

See how Unified Communications can boost productivity by offering greater mobility, enabling collaboration and saving employees’ time.

Download
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WebRTC – Revolutionise the way your Business Communicates

This white paper will explain what WebRTC is and how this new technology will transform business communications.

Download

Technical Collateral

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3CX Phone System - Installation

This documentation provides notes for the installation of the 3CX Phone System for Administrators.

Download
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Managing your 3CX Phone System

3CX can easily be updated & upgraded and has extensive logging for troubleshooting purposes.

Download
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Configuring the 3CX Clients

3CX includes a softphone & client that allows users to easily manage their extension with a few mouse clicks.

Download

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If you’re not sure if IP Office is right for you, take a look at our other services- from Soft PBX’s to hosted telephony in the cloud.

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