With CRM integration, wallboard, reporting, statistics and more, 3CX’s contact center PBX is integrated into the Pro and Enterprise editions, ensuring your employees can work more efficiently, track their progress and provide valuable interactions that your customers will remember.
Never Miss a Call – Advanced Contact Center Reporting
Traditional proprietary PBX’s with call center functionality have proven to be either too expensive or difficult to set up. 3CX improves this with 3CX Pro, providing call center management with the information required to monitor call queues in real-time and ensure that not a single call is lost.
State-of-the-Art Queue Strategies and Real Time Statistics
3CX Contact Center software ensures you provide your customers with quality service, and that your agents always reach their targets. Check the average and longest waiting time as well as the least talk time to guarantee no customer leaves your call center unsatisfied.
Advanced Call Center Features Included
3CX Pro provides you with all the tools required to review your agents’ performance at any given time. Answered calls, abandoned calls, average longest waiting time and more are all in easy reach, allowing you to ensure that your call center is running smoothly at any given time.
With 3CX you can integrate your CRM, ERP and Accounting System with your PBX for you to be able to launch calls to contacts with a single click from your applications. Additionally, inbound calls are automatically linked to a customer record which pops-up on the screen and all calls are logged as call records in the CRM package.
You can record calls for compliance or customer service improvement purposes. Recordings can be accessed from both the clients and the management console.
Recording must be enabled by your administrator for your extension. In order to view the Recordings list the administrator must give you access. If not the recordings will be accessible only by your administrator from the 3CX Management Console.
3CX phones are software-based PBX’s that allows you to break free from expensive proprietary hardware PBXs
Features range from data networking, mobile and video, call recording, along with desktop handset integration with mobiles and tablets.
View the status of your colleagues using 3CX’s specialist software “Presence.”
Avoid unnecessary call transfers and voicemail tags and makes working with remote employees easier.
Inbound faxes can be converted to PDF and forwarded via e-mail
No specialist server software required. Likewise voicemails can be converted to audio files and forwarded via e-mail.
3CX users can send and receive text messages via the 3CX client from anywhere in the world
No need to rely on third-party messaging systems over the Internet. 3CX IM works with any OS.
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3CX Telephone Systems are software-based PBX’s that allows you to break free from expensive proprietary hardware PBXs. Available for Windows, Linux, Hyper-V and VMWare.
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