Xima Chronicall

Chronicall is a perfect call logging match for AVAYA IP office 500. The standard reports cover most users’ needs and the product is scalable to thousands of extensions.

Xima Software’s flagship solution, Chronicall, started out as a simple call event monitoring application, but it has evolved into an all-purpose call history, call recording, and real-time reporting software suite. Offers a revolutionary set of features designed to overcome the limitations of traditional call history and reporting software

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See Xima Chronicall in action

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Chronicall Features

Better Data, Better Results

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Custom Reports

Create unlimited amount of new reports with built in report wizard and edit any existing standard report. With the ability to insert custom logo, header and colors to brand the report, as well as Call Costing and location Reporting and Auto-Email on value thresholds.

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Realtime Stats

 Customizable wallboards that can be displayed on a flat screen TV, accessed from any PC on the network.

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Agent Timeline

See the current state of any agent, including group status and the current calls in queue, the agents status, and duration of each of the queued calls, as well as further additional reports including Reporting Agent Time Card, Login durations, and DND durations

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Agent Dashboards

See all call stats, queue status, group stats and more with Customizable Agent Displays and POP Screen on inbound and outbound calls. Aux Work Codes, also known as busy reason codes or After Call Work (ACW) States and Presence Display for all dashboard agents.

Xima Call Recording

It has never been easier to record your phone calls with XIMA’s VRTX technology. Captured at their source, you decide which calls you want recorded with XIMA.

All is required is a connection for the in-line hardware between your physical circuit and your phone system, which can then be plugged in to your Chronicall server. The VRTX hardware is then able to record everything that passes through and report it. These recordings will then be available to listen back to in the Cradle to Grave interface.

 

You will need a Recording Library license as a prerequisite for all hardware in this package.

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Related Services

We also provide other services for your Avaya telephone system including alternative handsets and call recording.

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Avaya Phones

Avaya provide marketing-leading IP telephones for businesses.

Features range from data networking, mobile and video, call recording, along with desktop handset integration with mobiles and tablets.

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Avaya Call Recording

Captured at their source, you decide which calls you want recorded with XIMA.

VRTX hardware can record everything that passes through your Chronicall server. With recordings available for playback in the Cradle to Grave interface.

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Avaya IP Office 500

The UK's #1 Number Telephone System

IP office is specifically offered to provide flexibility, scalability and numerous growth and progress opportunities to your business.

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Avaya Unified Comms

Use the ONE-X Mobile app and make FREE calls to staff anywhere in the world.

Avaya One-X Mobile is a smartphone app which allows you to remotely log in to your company’s server to make & receive calls from your extension.

Resources

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User Collateral

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Chronicall - Pre-installation Checklist

Ensure you have everything necessary before you set up and install Xima Chronicall.

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Xima Chronicall Installation Guide

Use this guide to ensure you have all the prerequisites for Xima Chronicall and for a quick and easy set up.

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Xima Configuration Manual

Instructions for installing and configuring Chronicall for Avaya IP Office.

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Sales Collateral

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Chronicall Multimedia

This white sheet will inform you of sever requirements for Chronicall Multimedia on IP Office.

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Xima Chronicall Case Study

Find out how Xima Chronicall deals with variouscall recording challenges and adapts to fit the user.

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Xima Chronicall - Standard Reports

Chronicall's reports give detailed information about every call that enters or leaves your phone network.

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Technical Collateral

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Xima Chronicall Road Map 2017

Features to come for Xima Chronicall in 2017 and beyond.

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Xima Chronicall Feature Highlights

Find out about the key features & benefits of Chronicall for IP Office.

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Xima Chronicall - White Paper

Capture accurate call recordings at the source with Xima's VRTX solution.

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